This Privacy Policy explains how AUTO PRIME (“we”, “us”, “our”) collects, uses and protects your personal information when you visit autoprimebd.com or place an order with us. By using this website you agree to this policy.
1. Information we collect
- Order information: your name, phone number, email address, delivery address and order details.
- Account information: if you create an account, your login email and order history.
- Technical information: IP address, browser type and pages visited, collected through cookies to keep the site and your cart working.
2. Payment information
Online payments are processed by SSLCommerz, a Bangladesh Bank–licensed payment gateway. Your card number, mobile banking PIN and internet banking credentials are entered on the secure SSLCommerz payment page and are never stored on our website or servers. We only receive the payment status and a transaction reference.
3. How we use your information
- To process, deliver and support your orders.
- To contact you about your order by phone, SMS or email.
- To handle returns, refunds and customer service requests.
- To prevent fraud and keep our website secure.
- To send offers, only if you have agreed to receive them. You can unsubscribe at any time.
4. Sharing your information
We do not sell or rent your personal information. We share only what is needed with:
- Courier and delivery partners, to deliver your order (name, phone, address).
- SSLCommerz, to process your payment.
- Government or law enforcement authorities, when required by the law of Bangladesh.
5. Cookies
We use cookies to keep items in your cart, remember your login and understand how our site is used. You can disable cookies in your browser, but some parts of the store (such as the cart and checkout) may not work.
6. Data security and retention
Our website uses SSL (HTTPS) encryption. We keep order records for as long as needed for delivery, accounting and legal purposes, then delete or anonymise them.
7. Your rights
You can ask us to view, correct or delete your personal information at any time by contacting us at [email protected].
8. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.
9. Contact
AUTO PRIME
88/A Din Mohammad Colony, Vashantek Pocket Gate, Cantonment, Dhaka - 1206
Phone: +880 1711-556093
Email: [email protected]
Last updated: October 26, 2026